Categories
Off the Ladder Social Media

Why Should I Measure Instagram Hashtag Performance?

I know everyone visits my blog for the great writing so I am sorry to disappoint today – this will be short and sweet. Today we’ll scratch the surface of measuring hashtags for Instagram posts.

Why should I measure Instagram hashtag performance?

As I stated in my last post, “How to Research Hashtags for Instagram Posts” if you’re not measuring you’re wasting your time.

Here is a quick example:

I changed up my hashtags for my last Instagram post. I don’t mean a slight change. I mean a wholesale change. I really wanted to get a good baseline so I went from these 30 hashtags:

#contractorsofinsta #buildersofinsta #homerenovationlife #marketing #marketingtips #digitalmarketing #seo #website #websitedesign #webdesigner #homebuilder #homebuilders #roofingcontractor #deckbuilding #builder #builders #generalcontractor #commercialconstruction #plumbers #hvac #remodeler #fredericksburg #stafford #staffordva #spotsylvania #virginia #workonafriday

to these 9:

#fredericksburgvirginia #staffordva #offtheladder #buildersofinstagram #contractorslife #remodelers
#generalcontractors #marketinghelp #marketing101

Was there a difference? Heck yeah! And it was all bad!

Here are the resulting numbers:

Profile Visits ↓ 100%
New Follows = No change
Reach ↓ 38%
Impressions ↓ 38%
From Home ↓ 16%
From Hashtags ↓ 68%
From Location ↓ 60%

Now that I have started to measure I can learn which hashtags are effective at reaching the target audience I want to reach. If I’m doing a good job with hashtags and increasing engagement, I will get follows.

When I get someone following me I immediately go to their profile to check out who they are and what they do. If they’re part of my target audience I’ll follow back. If not, I don’t. And, I of course block the Instasex followers – you know the ones… the pretty girls with no posts and 1200 followers.

How do I continue with measuring Instagram hashtag performance?

Listen. Everyone will have their own methods. I know I’m going to get readers (haters) who question my methods and who think I have no idea what I’m talking about but this is how I’m doing it for now.

Since I just started I am in the midst of creating either a spreadsheet or Microsoft Access database to track the hashtags and their performance. Yeah, I know. You think I should just pay for one of the hashtag trackers. I may. But for now I’m going it alone since I don’t have much data yet. If I can figure out how to track without paying for it I’ll let you know.

Anyway, I am adding one hashtag to the nine I used for my last Digital Marketing in 60 Seconds or Less post. I am adding #roofingcontractor.

I will wait two days and visit my Insights to see how my post performed with the new hashtag. If I see a huge jump in engagement I’ll know, almost definitively ( I say almost because it is Friday), that the new hashtag was probably the catalyst. Then I will have to decide where to go from there.

Well, that’s how I’m doing it. You can follow my guide or decide on another path which may very well include hashtag tracking software. It’s totally up to you.

Like James Garner says in “Support Your Local Sheriff!” (great movie) when, Harry Morgan, the Mayor says to him “I guess you know what you’re doing, Sheriff” My response is “I don’t know what I could have said to give you that idea.”

I’ve said from the very first post about Instagram that I’m learning with you. Now, I may not be on my way to Australia, but I am embarking on a journey and I’ve been honest since day one. I’d love for you to stick with me and learn this stuff together.

Please let me know if you have any thoughts on this. I have the comments off to protect against SPAM but you can fill out this quick form and if you give me permission, I’ll post your questions / comments here.

 

Categories
Off the Ladder Social Media

How to Research Hashtags for Instagram Posts

How do you research hashtags for Instagram posts…? Good ol’ hard work.

It’s that simple.

There’s no magic bullet. There’s no mysterious formula like the juicedratic equation. And sadly, there’s no Fortress Hashtag where our supervillain, the Darth Hash, concocts diabolical hashtags to subliminally draw people’s attention to posts (sorry – I’m listening to Wagner’s “The Ride of the Valkyries” as I write this and it reminds me of Darth Vader).

Research takes plain old hard work. Having said that, there are plenty of companies out there offering up software that will help you choose hashtags. But, to be honest, they’re not doing anything you can’t do on your own. And I’d bet you’d do a better job anyway.

Below I will give you a step by step guide on how you can do the research for Instagram hashtags. But, before I get to that, let’s talk about the why.

Why do I have to research  hashtags for Instagram?

Like anything else you do, you don’t want to waste your time.

You’re posting on Instagram to build an audience so people will buy your stuff or hire you to do crap they don’t want to do or can’t do. It’s business. And business is hard enough without you wasting time posting things that never get seen.

We post so people will see us as the go-to for their website design and Google My Business Management & Optimization (snuck in my shameless plug using that literary license I talked about yesterday…😁). I mean, I’m grateful that my sisters and my mom like my promotional posts but, to be brutally honest, there is no way I could care any less! They’re not my target audience and they conflate my Instagram Insights.

This is why we want targeted hashtags. We want to be sure we are attracting the correct audience. More importantly, we want to ensure we’re growing our targeted audience.

Last week, when I first started talking about this topic in my post, Why Use Hashtags When I Post to Social Media?, I talked about my mea culpa that “I never took the time to learn much about them” and now, just a week later I wish that wasn’t so true. When I started posting my Digital Marketing in 60 Seconds or Less videos, I had about 45 or so followers. Now I’m up to 219.

Imagine how many I would have if I knew how to use hashtags when I started.

Look, this stuff is important. And, if you’re going to post on Instagram or any other social media channel, you may as well do it right instead of wasting 3 months like I did.

What do Hashtags actually do?

That’s easy. Hashtags allow your posts to be found by people in your targeted audience who follow that hashtag. As an added bonus, your posts with the hashtag they’re following may show up in their main page feeds.

This is why it so important top get this stuff right. A great hashtag strategy can catapult a post’s engagement and catapult a campaign to incredible success. But, you have to use relevant hashtags. Because Instagram is allowing users to follow hashtags they also give users the power to mark hashtagged content as something they don’t want to see or in simple terms; SPAM.

Admittedly, it is a bit more involved than someone reporting your post as SPAM. And, considering how we all know way leads on to way, I’m hoping to come back to that topic later – fingers crossed🤞🏼.

So now you know why it’s important and you know why you have to research great, relevant hashtags, let’s get into how to research Instagram hashtags.

How to research hashtags for Instagram posts

Let’s first get through the step by step guide then we’ll talk about what we’re looking for.

Step 01

Navigate to your profile and click on the search icon at the bottom of the screen.

How to Research Instagram Hashtags - Stafford Technologies STEP 01

Step 02

Click to get the search started. You will immediately be brought to the next screen.

How to Research Instagram Hashtags - Stafford Technologies STEP 02

Step 03

Click on the “TAGS” tab.

How to Research Instagram Hashtags STEP 03- Stafford Technologies

Step 04

Start typing your hashtag search.

Let’s take a look at what I found when I searched for ‘contractors’, my main target.

The first two hashtags that come up are #contractorsofinsta and #contractors. Great! But it shows the people I follow who are following that hashtag instead of the number of posts. Not sure why… I tried to duplicate it but couldn’t. I’m kinda glad it came up so I can show you but it’s not exactly what I was looking for.

Anyway, as you can see UNDER the two errant hashtags on top, the hashtag search tool lets you know how many posts include that hashtag. This is great information. You can see if the hashtag is popular and worth using and you can see if the hashtag is too popular to bother. I’ll use my ‘#love’ hashtag example. With literally millions of posts a day using the ‘love’ hashtag there is no way my post can be found.

This is where your decision making acuity comes in to play.

You have to decide what to use. It’s pretty random at first but you have to start somewhere.

I’m still doing my own research so giving you a definitive answer as to how you make that decision may not be in the cards today. I can tell you that I look for around 10K to 25K posts. I feel that is enough traffic to be relevant but not enough to get buried. On the other hand we use some hashtags, especially for our niche like #contractors that have over 500K posts. There is a place for those as well but I’m convinced we will get more targeted eyes by using hashtags with fewer posts.

I’ll let you know a definitive answer (opinion) when we have enough sample data.

That brings up my next point. Once you get started you should measure the results so you can make better more informed decisions later.

We’ll talk about how to measure the hashtag performance in a later post but for now here is your actionable step. Make a list of ten hashtags using our guide on the types of hashtags you should use for your Instagram posts. That would be two Community hashtags, two Subject hashtags, two Niche hashtags, two Location hashtags, and two Branded hashtags. Start using them on your next post.

Then make another list of ten and another and another and another. It’s not good practice to use the same hashtags over and over (I’ve read this on several blogs so I’m going with it for now… if and when it is shown to me that this is bad information I will update this post) except for the branded hashtags (we use #staffordtechnologies in every post now).

Next we’ll talk about how many hashtags is optimal, when the best time to post on Instagram is, and how to measure your hashtag performance. There’s a lot to cover over the next few posts – I hope you’ll stick with me.

 

Categories
Off the Ladder Social Media

How to Switch to a Professional Instagram Account (and why it matters)

Another one of my favorite poems “The Road Not Taken” explains (loosely – very loosely) how I arrived at today’s Digital Marketing in 60 Seconds or Less (DMSSL) and this accompanying blog.

Robert Frost was an amazing poet. In the poem, Mr. Frost comes upon a fork in the road and randomly decides to take one path over another. In other words, ‘way leads on to way’ (from the poem for those who don’t know it) and when I started researching how to best research hashtags for Instagram I came across the fact that you can change your personal account to a Professional account with the click of a few buttons.

Look, I’m a website guy (the.website.guy 😉) and a Google My Business guy so I’m learning this social media and hashtag stuff with you. I think it’s probably pretty safe to say that there will be many other forks in the road – I only hope we remember to come back to where we are now and explore them all.

Anyway, enough enigmatic philosophical b.s. – we have work to do.

How do I switch to a professional Instagram account and why does that matter? GREAT question… I’m so glad you asked.

Why does switching to a professional Instagram account help with hashtag research?

With a personal account insights are not available to you for your posts. With a professional Instagram account they are.

Mic drop – I’m out!

That’s all you really need to know.

With insights you can now start understanding how people are interacting with your posts and hashtags. Now, when you change hashtags, you’ll be able to measure if there is a drop or increase in engagement and make decisions based on real data instead of a whim and a prayer.

A for instance…

For the last episode of DMSSL, after I had completed the research on the types of hashtags for Instagram, in knee-jerk fashion, I changed all of my Instagram hashtags. I sat back and looked pridefully at my work. It literally took well over an hour to come up with even a rudimentary strategy following the formula I gave. I was happy.

Then…

Well, then I thought to myself, how the heck am I going to figure out if my new strategy has any affect (affect or effect… I’m so confused!) whatsoever on what I’m doing? Hence the ‘road not taken’.

I’ll spare you the details of how I came across the information on switching account types. All that matters is now, because I’ve switched to a professional account, when I post this Monday morning I’ll be able to track engagement and get insights on how my followers are interacting with my posts. Then, when I change hashtags, I should be able to see what kind of affect they’re having.

As a former hammer swinging sage and philosopher once said; Right tool for the right job.

Okay, so how do you set up a Professional Instagram account?

I’m getting there…

It’s actually pretty easy. Once you get to the right place you just follow the prompts. I haven’t figured out if you can do this from your desktop so I’ve taken some screenshots form my phone to illustrate.

Here’s where you go:

Step 01

Go to your profile and hit the Edit button:

How to Switch to a Professional Instagram Account 01

Side Note: When I started posting videos I had 47 followers. 3 months later I have 219… VIDEO WORKS!

Step 02

Hit settings at the bottom of the page.

How to Switch to a Professional Instagram Account 02

Step 03

Click on “Switch to Professional Account” towards the bottom of the screen.

How to Switch to a Professional Instagram Account 03

Step 04

Choose what type of profile suits you best. We chose “Business”.

How to Switch to a Professional Instagram Account 04

Step 05

Click through on the next four screens (I hate when apps waste my time!) until you get to “Select A Category”. Pretty self explanatory… choose your business category by typing and then using the autofill from the list given. We chose “Website Designer”.

How to Switch to a Professional Instagram Account 09



How to Switch to a Professional Instagram Account 11

Step 06

Review/edit your contact information for the available profile buttons.

How to Switch to a Professional Instagram Account 12

Step 07

YOU’RE DONE!

How to Switch to a Professional Instagram Account 13

Step 08

Now you can check out the Insights tab and get a feel for what’s to come.

How to Switch to a Professional Instagram Account 14

What’s next?

There won’t be anything in your Insights tab yet. Instagram won’t go back in your history. But, now you’re set up to start measuring engagement for the hashtags you use. You’re on your way to making informed decisions that can help you climb the ranks in this everchanging digital marketing landscape.

Notice how I used the image of a landscape to come full circle to the beginning imagery of “The Road not Taken” in the woods. Pretty nifty way of saying, “I’m not saying what’s next because I don’t know what path my research will take me on and what I’ll be exploring next”… without actually saying it.

Watch out and don’t try that at home!

Only trained and highly skilled professionals who have completed college level literature and writing courses and own a literary license can do this kind of stuff…

Categories
Off the Ladder Social Media

Types of Hashtags for Instagram

OMG!

When I decided to take a look into hashtags the other day I hadn’t realized the Pandora’s box I was opening for myself. I can see it now…😓 I will immerse myself for months into this topic just as I had for Google My Business.

The Fly Circa 1958 with Vincent Price and Herbert Marshall My family will be leaving food at my office door and no one will see me for weeks at a time. I’ll emerge some months later transformed into this half hashtag half human being caught in a spiderweb 🕸 with Uncle Francois (One of my favorite Vincent Price characters) aghast in horror while Inspector Charas flattens me with a large rock.

Well… May as well start the transmogrification (I love that word – I learned it in a writing poetry class in college. It’s from a great poem called Janet Waking).

What are the most popular Instagram hashtags?

As of July 2020, the 40 most popular Instagram hashtags are as follows:

#love #picoftheday #girl #igers
#instagood #follow #fun #tagsforlikes
#photooftheday #me #style #follow4follow
#fashion #selfie #smile #nofilter
#beautiful #summer #food #life
#happy #art #instalike #beauty
#cute #instadaily #likeforlike #amazing
#tbt #friends #family #instamood
#like4like #repost #travel #instagram
#followme #nature #fitness #photography

I felt it was important to post this list for you to see that while they get millions of posts a day, the top hashtags will probably not help you in your marketing efforts.

Look at it this way. If the hashtag #love has been used in 1.2 billion posts (that’s a lot!) how will your post about the new decking material you just used stand out? Just because it’s popular doesn’t mean you should use it.

What types of hashtags should I use?

There are literally millions of hashtags on Instagram. You may ask, “How do I choose the right hashtags for my campaign?” and that would be a great question.

I think you should start with understanding the types of hashtags that will help you in marketing your product or services.

For our purposes, I have decided on 5 types of hashtags that research has shown to be effective when marketing. They are: community, subject, niche, location, and brand.

Community

By far the community type of hashtag encompasses the lion’s share of subcategories. We’ll look at community as an association or interest group you’re a part of such as #contractorsofinsta or #homerenovationlife.

Subject

This type of hashtag will be used to tag the things your talking about in your post. A good hashtag for this blog for instance would be #hashtags. You can use things like #deckbuilding or #plumberstips.

Niche

We know you’re part of a community or interest group from your community hashtag, now use niche hashtags to attract the specific audience you’re looking for such as #roofingcontractor or #builders.

Location

Most small businesses do their business, well… locally. Be sure to include hashtags that will attract your local audience like #staffordva or #fxbg.

Brand

Create a hashtag for your brand like #staffordtechnologies (found this hashtag from something I posted 5 years ago!). It may take a while – a long while – for it to pick up steam but once it does it will allow your followers to see all the things you post rather than just seeing posts from the other hashtags they are following. In other words, a plumber may be following us for #marketingforplumbers but may get just as much value from a post we made for #deckbuildermarketing.

How do I use this to create a hashtag strategy for Instagram?

This is just the beginning of the journey. We still need to talk about how many hashtags to use and how to find the best hashtags.

For now, take a look at what you’re currently doing and see if these five types of hashtags are included. If not, add one or two that seem to make sense for now and we’ll see if we can’t help you find the best hashtags to use in our next blog and on our next episode of Digital Marketing in 60 Seconds or Less.

 

Categories
Off the Ladder Social Media

Why Use Hashtags When I Post to Social Media?

Hashtags…

When we saw the first use of the hashtag on Twitter in 2007 (August 23 to be exact… WHY DO I KNOW THAT!😖 ) we all thought it was kind of cool but no one ever knew they would become a prevalent part of the worldwide lexicon. Nor did we know they would become the bane of a marketers existence.

My mea culpa: I never took the time to learn much about them.

They’re a mystery and the secret formula is sealed away in a safe. In a vault. In a volcano.

Why are hashtags important?

Now that I am posting almost daily videos they have become pretty important to me. I know I need them but I know I’m not using them correctly. For instance, I have recorded and posted 64 episodes of Digital Marketing in 60 Seconds or Less (DMSSL) and I have used the same collection of 30 or so hashtags on every one of the social media accounts I post my videos on.

That’s definitely not the right way to do it…

But I figured I would get to the hashtag research later and for now posting some kind of hashtag is better than posting no hashtags at all. I would venture to say that’s true for most people using hashtags.

There are very differing opinions about hashtags. Some say to use as many as you can. Some say limit the number to 7 or 9. Some say don’t use them at all and your engagement will improve.

There is a study that states an Instagram post with at least one hashtag gets 12.6% more engagement (a measurement of public shares, likes and comments) than a post without. I want some of that! But how?

Instagram Post Engagement Comparison by Number of Hashtags Used - Stafford Technologies

How important are they on other social media platforms?

How much engagement do they recieve elsewhere?

How do I create a hashtag?

Should I create my own hashtags?

There are a litany of questions that must be answered before we can confidently say we are using a well thought out, well structured hashtag strategy. I hope to figure out that strategy and share it with you.

Should I stop using hashtags?

Obviously hashtags are not going away and I’m tired of losing to the competition because I’m not using them correctly. You should be too.

Does it mean I should stop using hashtags for now?

No.

Does it mean I can use one of the most popular hashtags such as #love and my post about digital marketing for contractors will get 12.6 shares, likes or comments rather than 0?

Definitely not.

I’m not saying to stop using them. I’m also not saying to use them with no rhyme or reason. After all a post about digital marketing for contractors with a hashtag of #love will be one of about 3 million Instagram posts daily using the same hashtag – good luck getting found there!

Hashtag Love - Stafford Technologies

On the contrary. Use them as you are but we have to start learning how to use them correctly on all the major social media platforms. I do believe an effective hashtag strategy can help propel your posts and get you to the top of the heap in your industry.

What now?

I’m going to be taking a look at hashtags over the next several blog posts and DMSSL episodes. My goal is to figure out the best strategies for using hashtags on the following:

Let’s learn more about hashtags together and see if we can’t climb the face of the volcano and crack the code on the safe.

 

Categories
Directories and Listings Off the Ladder SEO

How To Use Google’s Business Redressal Complaint Form to Fight Spam

I hate SPAM!

I hate spam phone calls. I hate spam emails. I hate spam snail mail.

But, what I hate more than all those types of spam is Google My Business spam. After all, the other types of spam don’t cost me a dime. In fact, they cost the spammer a boat load of money and, now that I think it through, I think those companies should spend even more on their efforts 😉.

I hate Google My Business spam the most because it potentially costs me customers and therefore costs me money. The problem is, while I love Google My Business, it’s free and open to anyone including spammers who, by definition, don’t practice ethically. They aren’t playing by the same rules and they can easily rig the GMB game.

How Google My Business Spam Is Affecting Your Business

Although we are experts in running Google My Business Optimization for ourselves and our customers, we are always finding new spammers affecting our rankings on the Map Pack and have to be vigilant in our efforts to stop them.

Take for example this search result:

Fraudulent Listings on Google My Business

As you can see we are ranked fourth for this search term. Not a bad ranking. In fact, most would be okay with this and simply say to themselves that they have to work harder on that particular term. The problem is the two top businesses are fraudulent!

The first, uses a name (I wish I could say it here!) that does not match the name of their company and they actually do business in a city 50 miles away and have an office in another country!

The second has nothing to do with websites, their website is written in Chinese and their address is in the middle of a field behind a funeral home. Nothing suspicious there!

If these two results were removed we would be ranked second for this search term and we would be on the front page of search results in Google’s Map Pack. We would still work to grab the first position but I don’t mind losing to a guy who’s working the term better than me right now – I can change that.

At the minimum, we suggest you take a look monthly at several search terms and research the other businesses that come up. If you find they have fraud within their listings report them. If they are beating you fair and square I suggest you hire us to help you (shameless plug…LOL).

The Google Form

So what can we do about this?

Not much.

Google provides us with the Business Redressal Complaint Form to report fraud complaints. Once submitted, we have to depend on Google’s spam team to take care of this for us. And, as you can imagine, they are super busy all the time. They can’t communicate with you after you submit the form because it is not your business. So you wait. And wait. And wait.

The good news is, if you fill out the form correctly you can get results.

How to fill out the Google Business Redress Complaint Form to get the best results

Step 01 – Personal Information

Name: Use your real name here. There is no way for the business you’re reporting to know who you are so no worries about being honest.

Email: Again, no worries about anyone seeing your email so use the email you’re signed in with or use an email you’d prefer to receive the confirmation at.

Entity: Not really necessary to fill. You should use ‘N/A’ unless you have some real proof on how the fraud is having a negative affect on your ability to conduct business.

Business Redressal Complaint Form Google My Business Help 02

Step 02 – Malicious Content

Malicious Content Type: There are four types of Spam you can report with this form. We suggest you submit a separate form for different types of spam.

  • Title: Is the name of the listing spam? Is a company naming their listing using keywords instead of the name of their company? Are they adding keywords to their name? Are they using multiple names to get listed several times? There are lots of reasons spammers use fraudulent names.
  • Address: Is the listing address in the middle of a cemetery? Is it in the parking lot of the local Walmart? Is it a post office box? Is it the address of another company?
  • Phone Number: Is this a listing that lead to a lead generation scam?
  • Website: Does the website button lead to a lead generation scam? Does it lead to a malicious website? Does it lead to a different company?

Public URL: This is the Google Map link for the business you are reporting. If you’re not sure simply Google the business name and location (stafford technologies stafford va) and click on the map then copy the website address and paste it in the form field.

NOTE: You can report several locations at once. This is why there is and “Add additional” link. We may cover reporting multiple locations later in another post.

Business Redressal Complaint Form Google My Business Help

File Upload: If you have some proof you’d like to upload such as a screenshot of the fraudulent address in the middle of a corn field this is where you can do it.

Step 03 – The Explanation

This is the MOST IMPORTANT step. This is where you let Google know why you think the listing is fraudulent and how it is having an impact on businesses and consumers around you. Plead your case here. Make it about the consumer being defrauded by this malicious listing and make it about how the other businesses in the community are being adversely affected.

Business Redressal Complaint Form Google My Business

DO NOT complain that your competition is ahead of you and you don’t think it’s fair. Google doesn’t care.

We do! In fact, we can help you with that. You can check out our Google My Business Management and Optimization Services for help… I have to apologize for the shameless plug again – I can’t seem to keep the salesman in me down! 🤪

Now What?

As I said earlier, there’s not much you can do after submitting the Business Redress Complaint Form. You will get a confirmation but that’s about it from Google.

Keep your eye on the search term results and within a couple of weeks the offending listing may be removed. If not, try again. When you do, you may want to take a look at the explanation and create a more compelling argument next time.

I know this isn’t the best system for fighting fraud but it’s all we have. Be vigilant and continually check the search terms you are trying to rank for and report spam whenever you find it.

Remember, if you need help… Nah, you know what to do if you need help… 😉😉

Categories
Directories and Listings Off the Ladder SEO Social Media

How To Create Social Posts With The Google My Business Marketing Kit

Every morning I have this conversation in my head about what I am going to talk about that day. And, no matter what day it is, it starts with this “Okay Michael… This morning’s video will NOT be about Google!”

Since I started Digital Marketing in 60 Seconds or Less I’ve only won that argument a handful of times.

I love Google.

There! I said it… I love Google. I love their innovation and I love the tools they give us to market our businesses. After all, Google is the proverbial 800 pound gorilla in the room. Google IS digital marketing (mostly).

You’d have to admit that most of our efforts in the digital marketing of our businesses are based on Google. And that’s okay. Google is a good partner. They are constantly innovating and giving us tools to help us market our businesses on their platform as well as others.

Take the Google My Business Marketing Kit for example. It’s free and it’s chock full of useful tools that any business can use. The best part… It’s easy to use and you don’t have to be a marketing genius, a code revolutionary or the next digital version of Picasso to use it. You simply type in your business name and download or share what’s created for you.

Google Marketing Kit Social Posts

Today we’ll take a look at one of the best features of the Google My Business Marketing Kit – the social post.

What most of us love about Google is the power of the reviews. Reviews make the world go round in local search. It’s important you get as many positive reviews as you can. But, it’s just as important that you scream form the rooftops when you get one.

This tool makes that easy.

Imagine being able to harness those reviews in a few simple steps and share them to social media with the click of a button. That’s what the Google marketing kit website allows you to do.

This is going to be an oft used and powerful tool in your digital marketing toolbox. I’d encourage you to use this every single time you get a new review. Yeah, it’s a bit like boasting or beating your chest, but you know what – you deserve it and your potential customers need to hear it.

How To Create A Social Post

While I love Google, I sometimes believe they can do a better job of explaining how to use their tools. The support page for the Google My Business Marketing Kit is sparse at best. But, that’s how Google likes it – clean and easy.

I’m going to give you an in-depth step by step guide on how to create a social post using Google’s marketing kit website. While it is easy, there are quite a few steps when you include the customization options.

So, here we go…

Step 01

Open a browser and got https://marketingkit.withgoogle.com and type in the name of your business.

Google My Business Social Posts Step 01

Step 02

Click on “Get my free materials”

P.S. you really don’t have to do this. This step is superfluous as all you have to do is start scrolling.

Google My Business Social Posts Step 02

Step 03

Scroll to the section towards the bottom of the page called “Freshen up your feed” and choose which kind of social post you’d like to create, a Review, a Business Info or a Highlight.

Google My Business Social Posts Step 03

 

The remainder of this post is for a Review social post.

Step 04

Choose which review snippet you’d like to include on your post and click ‘next’.

Google My Business Social Posts Step 04

Step 05

Choose which style you’d like to use and customize the options. We chose the second one, Google.

Google My Business Social Posts Step 05

Step 06

Choose the tile you’ve just customized and click ‘Share’. You’ll have the choice to download it to share to other social profiles or share it as a post on your Google My Business account. We shared ours on Google My Business. 

Google My Business Social Posts Step 06

Step 07

Your Google My Business account will open and a new post will be started. Choose the ‘What’s New’ type of post.

Google My Business Social Posts Step 07

Step 08

Write a short message to include as an overlay on your newly created social post and then add a call to action button with a link to wherever you’d like to send potential customers. Click on ‘Preview’ to be sure you like the way it looks then hit ‘Publish’

Google My Business Social Posts Step 08

Step 09

Once you’ve published your social post on your Google My Business listing you can share it with the click of a button to Facebook or Twitter. You can also share it via email or copy the link and share it anywhere else you’d like.

Google My Business Social Posts Step 09

See… That was EASY!

As I said earlier, I love Google. I love that they give us tools like this to promote our businesses. During times like this, when everyone is operating on a shoestring budget, you can still make a positive impact on your digital marketing using the tools provided by Google.

 

Categories
Directories and Listings Off the Ladder SEO

One Easy Way to Regularly Post on Google My Business

Regularly Post on Google My Business

I have spent a lot of time and effort positioning myself as an expert at optimizing Google My Business. For Pete’s sake, we dedicated almost fifty episodes of “Digital Marketing in 60 Seconds or Less” to the topic. We have more than our share of small service oriented businesses like tradesman and contractors under management helping them optimize their Google My Business listing. And, we have had great success with the program. Plus, we are getting ready to launch a Google My Business platform for optimizing listings. We are, for all intents and purposes, experts at optimizing GMB accounts.

I’m not saying this to thump my chest and impress you with our GMB prowess. I’m stating it to give you some context.

What do you need the context for? For this:

I haven’t posted on my own Google My Business account since June 22. 

That’s epic! An epic failure!

It would be funny if it weren’t for the ramifications. Our Google My Business performance has suffered for it. In fact, it has flat-lined, tanked, sunk to the deep abyss or whatever colorful term you’d like to use.

Google My Business Insights - Stafford Technologies Website Design

But I thought you were experts? Well, yes we are. We have schedules and fail safes in place to ensure we are posting on a regular basis for all of our contractors under management. The responsibility falls to a team so the chances of this happening for a customer are slim to none. We’re experts in handling other people’s businesses.

But, and here’s Shakespeare’s immortal rub, we suck at doing it for ourselves! I shouldn’t say suck…I should say we are inconsistent. Like most people who own businesses, we are to busy delivering to our customers and we sometimes fall short delivering for ourselves. Like the cobbler with the shoes falling off his feet (when you make references to cobblers you know you’re old!), or the doctor who is overweight and smokes two packs a day, we’re good at taking care of others. We’re passionate about it – so passionate that we forget to take care of ourselves.

That stops TODAY!

I came up with an ‘aha’ moment. I had an epiphany of sorts. I have reinvented sliced bread. Want to know what it is…?

I set an appointment on my calendar for me to post to Google My Business every Monday and Wednesday morning. NOW ISN’T THAT A NOVEL IDEA!

It doesn’t have to be complicated. Just a simple appointment on my calendar with myself to ensure I am posting on a regular basis is all it takes. Now the real test is keeping that appointment.

Remember, if your business fails you can’t be there to help your customers. If you’re passionate about helping your customers you have to get passionate about helping yourself. I know I am.

So there’s my big idea – a calendar appointment with myself. If I fail again I will let you know but I’m pretty confident I got this from here on out.

Categories
Directories and Listings Off the Ladder SEO

How to Sync Bing Places for Business With Google My Business

Sync Bing Places for Business With Google My Business

I’ve been helping small businesses with their websites and marketing for over ten years now and, much like Internet Explorer (cold sweats are coming…😱😱), Bing

Places for Business is not something I think I have ever willingly gone to.

Unlike Internet Explorer (😝) I don’t have any bad experiences with it nor have I ever had an opinion one way or the other about it. I just have never had a reason to go there. That is, until I started researching Bing Places for Business for our blog “Why Bing is Important”.

I found that Bing has a lot of traffic. Not nearly as much as Google but enough to warrant some real attention. So  I decided to go to my Bing Places for Business and check out my listing.

I had set it up a long time ago and have never been back since. In fact, I think I set it up when it was still Bing Business Portal before they made the change to Bing Places for Business in 2013.

During my research yesterday, I was pleasantly surprised to see that there is this nifty little sync function that allows you to synchronize your Bing Places for Business with your Google My Business.

So today I’d like to take it for a spin with you.

A few notes:
Because I really don’t know much about Bing Places for Business I think I goofed a bit because my existing Stafford Technologies listing had this weird “low confidence” warning (see image).

Bing Places for Business Low Confidence Alert

So, naturally, I tried to correct it. When I opened it it asked if the information was correct and I said it was. But, nothing happened. I did what every man in a rush with little time to be concerned about the small stuff would do – I moved on.

Well, that may not have been the best thing to do. After utilizing the synchronization tool I ended up with two listings on Bing. Not really sure what will happen but I’ll fill you in when I am. The moral of the story… Don’t be a man in a rush with little time to be concerned about the small stuff.

Let’s get started!

Step 1

Go to https://bingplaces.com and choose “Import from Google My Business”

Bing Places for Business opening Page

Step 2

Choose to sync you business and how often then click continue. Choose to Sync Bing Places for Business with GMB

Step 3

Choose the corresponding Google account and allow Bing permissions to access the account.

Allow Bing Access to Your Google My Business

Step 4

Choose the correct Google My Business location group.

Choose the Correct Google My Business Location Group

Step 5

Choose the correct listing to sync.

Step 6

Fill in the information Bing Places for Business wants to verify.

Verify information with Bing Places for Business

Easy Peasy!

Now you have a brand new Bing Places for Business listing and it only took about 3 minutes.

Although I am not sure what we can do with our Bing listing that’s different than Google, I’d love for you to stick around so we can explore Bing Places for Business together.

Categories
Directories and Listings Off the Ladder SEO

Why Bing is Important

I’ve been in the website business for over ten years now.During that time I also owned a computer and cell phone repair business. With all the experience I have in the tech business, I can honestly say that I’ve never willingly used Microsoft Internet Explorer nor it’s new iteration: Microsoft Edge.

I just never liked it. I guess the horrible experiences of developing websites that had to work on IE7 were enough to taint me for the rest of my life. The trauma of seeing a big blue e would send me into cold sweats.

The problem is, most people are not like me. Most people have never had a ‘bad’ experience with Internet Explorer and wouldn’t recognize the difference in page load speeds or rendering. I’m a techie snob when it comes to Microsoft search engines.

However, what I have always known is that Microsoft search engines come installed with every new personal computer, laptop, tablet and phone that runs the Windows operating system. That’s a helluva lot of devices.

What I also know from my time in the computer repair business is while some of us take for granted the ease we experience in loading Chrome on our own devices, most people either don’t know how nor do they want to be bothered loading Chrome. So, that’s the long way of saying Bing is on a lot of machines!

Bing Statistics Facts from Statista Because Bing is so popular, by default they have a lot of traffic. According to StatCounter, Bing has about a 7% share of all the online search in the United States. That’s a lot of searches! In fact, it’s over 500 million of them.

Simply put, if you’re ignoring Bing (as I have been) you’re missing out on a lot of potential customers. As an added bonus, the people using Bing… well, they’re the ones with the expendable income. According to J. Clement at Statista “As of March 2018, Bing audiences in the U.S. comprised mostly of those in the age group of between 45-54 years range…”

So, to wrap this up, I know we all base our digital marketing strategy and our website strategy on Google. We spend hours every week (or we should be) agonizing over our Google My Business listing but we ignore Bing Places for Business. I’m hoping to help you see the light here. I’m hoping you’ll come along with me and figure out the ins and outs of Bing. Yes I know it’s just one more thing. But, if we do it right, we will open our businesses to 500 Million more searches.

I think it’s worth it.