This is a quick note to let you know what happens from here and introduce some of the tools we will be using during your project. It’s important that you read this page so you know what to expect and how to communicate with our team effectively.

These are some of the tools we use to stay on top of things:

TEAMWORK – USED FOR PROJECT MANAGEMENT

Staying on track and keeping the lines of communication open is our number one priority during any project. Teamwork allows us to handle both of these critical elements all in one place.

We know you are thinking to yourself… “Oh crap! I have to learn another program, why can’t I just call or Facebook message my question?” Although phone and Facebook are cool inventions it’s not helpful to the entire team. If you message or call just one person he/she may be out of the office and your request goes unnoticed until later on in the day or even the week.

Posting on Teamwork allows for messages to be seen and acted upon in a timely manner.

DROPBOX – USED FOR LARGE UPLOADS

For every new project we create a shared Dropbox folder that integrates with teamwork so we can share images, videos and large files. It’s pretty cool because we can view and edit these files directly through our Teamwork portal.

CALENDY – OUR CALENDAR TOOL

Using our Calendy link allows you to make an appointment with anyone in our office, outside of our regularly scheduled meetings. Your project has a Calendy link dedicated to projects (you can find this link in the ‘LINK’ section of Teamwork). It’s nothing fancy or high tech but very useful nonetheless.

ZOOM: OUR ONE CLICK VIDEO CONFERENCING

We use Zoom to help us stay on track and to discuss issues. There are several times we will use Zoom and probably the most important are our meetings with you. We’ll conduct your Brand Day (if you didn’t opt for one we highly suggest it), content interviews, and, most importantly, your brand intensive where we deliver the magic.

Your project has a designated zoom meeting link (you can find your unique Zoom link in the ‘LINK’ section of Teamwork).

I know what you are thinking…”Great! I have to get dressed for these meetings!” Don’t worry, you won’t have to get out of your pj’s if you don’t want to. You can simply leave the video off or show off those new feety pajamas. 🙂

OTHER COMMUNICATION CHANNELS: PHONE, EMAIL AND CARRIER PIGEON

There may be times when you feel you need to reach out to us outside of Teamwork. We want to reiterate that Teamwork is the BEST & FASTEST way to get a response but, if you feel it necessary, we are reachable via other forms of communication.

Email: We are not real responsive to email as we do have an internal policy to only check email once daily. Plus, anything you can say in an email can be said on Teamwork just as eloquently. If you are forwarding an email you received from a vendor, a host or any other type of email that may be crucial to the project you can simply copy the body of the email and paste it into Teamwork – it will get seen a lot sooner than email.

Phone Calls: As standard operating procedure our phones are considered ‘outbound only’. In fact, no one ever answers the phone before 12:30 PM. Even after 12:30 it’s rare to get a human on the other end – you will generally have to leave a message and hope we see the light flashing on our phones

Carrier Pigeon: To be honest, this would probably be more effective in getting a response. It’s a novel idea and would probably grab our attention a lot faster than email or phone… You can purchase a best of breed pigeon here: http://www.purebredpigeon.com/classifieds.htm

WHAT’S NEXT?

You may be asking yourself, “Self, what happens next?”

Well, the project begins of course.

Our team of the office ninjas will be spending the next few days to get all the mysterious behind the scenes preparation done.

YOUR FIRST TO DO…

You will receive an email message inviting you to the Teamwork project – your first to do is to accept our friendly invitation.

YOUR SECOND TO DO…

Click this link to opt in to our email service: http://bit.ly/stafftechupdates

YOUR THIRD TO DO…

SIT BACK AND RELAX! WE’VE GOT YOU COVERED!